FAQs – "It’s not Credit Management, it's Relationship Management"

At Amril, we know you might have a number of questions before you make a decision to first contact us.

We asked, and listened to our clients to find out why they choose us. As a result, we have put together some questions frequently asked of us.

If you have further questions, then call us Tel: 01293 260106 or email us using This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Business Recovery/Credit Management: Question: When could I start to see the results of your Credit Management Service?

Answer: It really does depend on the business situation and the Terms and Conditions you employ, but the first priority will be to collect as much of the overdue sales ledger as possible by prioritising the later invoices to the recent invoices.

Secondly, we will start to improve the structure of your credit control by updating and amending, where necessary, your policies and procedures. This will give you a firmer ground to work from. At this stage you will start to see these changes deliver results.

The idea of this service is to give you a sustainable credit control function for the long term, which will increase cash flow and highlight immediately where there might be a breakdown in communication with your customers.
Outsourcing: Question: Will outsourcing credit control potentially damage my business relationships with my customers?

Answer: Employing a third party to support your credit control function does not mean losing, or putting one’s reputation at stake. Amril follow the Code of Practice of the CSA. Our collector’s methodology is one of engaging the debtor, not confronting them. This collaborative approach reaps better results, and maintains the creditor/debtor relationship for the future.

Question: We employ credit controllers to stop debts occurring in the first place. To employ a credit management firm therefore, in our minds at least, is doubling up on costs?

Answer: The strength of a third party credit management firm can have a powerful impact on settlement of the more difficult debts that are seriously overdue. Amril provide a terms and conditions of trade review service which can mean that the credit management firm’s costs are repaid by the debtor should the client have a right to claim these through the Late Payments Act or if they wish too
Business Debt Collections: Question: Why should we use Amril to collect our business debt?

Answer: Amril have a proven track record in supporting clients where they are at their wits end and need additional support. We are very successful in helping clients collect those invoices that are outstanding; and where it has got to the stage your customer has started to ignore you.
Bad Debt Collections: Question: We have tried unsuccessfully to collect a bad debt and now have resigned ourselves to writing the debt off, what can Amril do?

Answer: Don’t write off a bad debt until you have spoken to us, we have been successful in negotiating with phoenix companies in claiming at least a percentage of the debt.
Training – Credit Control: Question: Why should we use Amril to train our people in collections?

Answer: Simply put, increase your cash flow. At Amril, we use hands on approach and over 15 years experience collecting payments. We know what it takes to get the best results.

Credit Control is not an exact science and it takes hard work and discipline to maintain a strong working relationship with your customers. We will build up your team’s confidence and knowledge, which will bring a more robust understanding when dealing with the more complex issues such as disputes or Purchase Orders or even talking to an outsourced agency abroad which some of the larger international companies use.

Question: Why should I use your company for training my staff in what they should be doing already?

Answer: The market for credit management continues to grow because organisations are increasingly recognising how specialist agencies should be utilised as an integral part of a credit management strategy.
Litigation: Question: We don’t want to throw money to bad as we believe we can’t get the money?

Answer: Stop, we may offer this service but it is a destroyer of relationships, once you go down this path your have lost a customer, no one wants to lose a customer. Talk to Amril before you make any decisions, we are experts in dealing with this type of situation. Anyone can write a letter and then start proceedings, what you need is further guidance before you go down this route; there might be a way to salvage the situation.

If you have any other questions then please call us. We are very approachable and understand that decisions relating to Credit Management need full explanations before you decide to take on a service of this nature.

When you speak to us, we will listen to your concerns firstly on the telephone, then arrange a face-to-face meeting. in this discussion we will go through your credit control function and see where we can stregthen what you may already have in place. We can show, guide and teach you how to better utilise the credit management function, this in turn will increase profitablity, reduce your DSO and give you the desired warning signs if one of your customers are having difficulties.

This initial consultation is FREE and before you take on our services you will have all our costs, everything we do in conjunction with you and your team is transparent. You have the facts before you make any decisions.

Thier is far MORE to Credit Management than just picking up a phone AND we will teach you - Your company may not have any problems, get up to date specialist guidance -Get a FREE Credit Management MOT

Please contact us for more details or for an informal discussion.