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Credit Control Training Workshop – In house

The management of credit risk is all about understanding and managing the relationship with your customers.

At Amril, we understand the difficulties and frustrations that can sometimes come from discussions on collecting payments.

We strongly believe that adopting a proactive approach to building business relationships with your customer base is the best way to ensure payments are received promptly, and that any payment issues are quickly resolved.

Amril

Credit Control Training Workshop Overview

Our Credit Control training workshop will increase your credit control team's awareness and understanding of the relationship between your customers and company profitability.

Delegates will consider good credit management policies and procedures and the framework for effective credit management in line with a company's credit policy. They will be equipped to assess the key components of their company's approach, identify improvements and implement best practice.

We provide guidelines that have proved benefits in building trust and confidence with your customers. We will listen to delegates concerns over how to approach some of the more difficult customers on your Sales Ledger.The Business Guide to Credit Management

Delegates from the sales team will gain a critical understanding of how they can influence payment plans and manage the supplier/customer relationship.

Upon completion of the workshop, delegates will have learnt best practice in determining trade credit rating, managing cash collection, building creditor relationships and negotiating with creditors on outstanding invoice resolution.

Why should you attend?

You will get the experience of someone who has been in the Credit Industry for over twenty years, who has worked for and supported many organisations, who has written in the International book         "The Business Guide to Credit Management" on Credit Control and is a member of The Institute of Credit Management.  You want profitability, higher moral, better reporting and most importantly increased cash reserves, then you have come to the right place.  DON'T HESITATE - CALL US NOW ON TEL 01293 260106 OR SKYPE: AmrilCMS

Who Should Attend?

Owner-operators of small businesses and Credit Controllers working in medium to larger commercial organisations.

Workshop Content

The workshop comprises 10 elements:

  • Customer relationship building.
  • Recognising danger signs.
  • Telephone techniques.
  • The diary system.
  • Trade references.
  • Credit reporting and monitoring.
  • Cash flow forecast.
  • Understanding the numbers.
  • Creditor negotiation.
  • Sales team.

Throughout the workshop we will advise best practice to increase your cash flow, whether delegates have set cash collection targets or the need to collect invoice payments.

More Information?

Contact us for more information on this Credit Control Course and Workshop done In-house.