Amril Limited Complaints Procedure
Our aim at Amril is to deal with any complaints quickly and fairly.
Our complaints procedure covers all aspects of the services we provide to our clients.
If you are not happy about specific aspects of our service please inform a member of our staff or contact the Managing Director via letter and we will endeavour to deal with your queries on immediate notification of the complaint. Our address can be found on the contact us page.
We cannot accept any complaint unless this has been done in writing.
Our Guarantee
Whatever your complaint we will:
- Ensure your confidentiality.
- Acknowledge your correspondence and give you a reference number.
- Review the issue thoroughly and give you a full response within 5 working days.
- Talk it over with you if your complaint needs special action.
- Deal with you in a polite and courteous manner.
- Always give you a contact point, full name and telephone number.
- Consider the appropriate form of redress whenever necessary.
Amril Limited takes all complaints extremely seriously and we will endeavour to resolve the matter urgently. Amril Limited adheres to the Credit Service Association Code of Practice for all clients which:
- Ensures fairness and transparency of contracts made with clients.
- Informs clients of the true rates of charges for services rendered.
- Safeguards the security of collected monies.
- Account and remit to their clients as least once a month, or as otherwise agreed all monies collected.
- Ensures that by prior arrangement clients are able to visit their premises for the purpose of auditing and checking their accounts.
For further information on the Code of Practice as stated by the Credit Service Association (CSA) please visit www.csa-uk.com
The Credit Service Association (CSA) Code of Practice is available in this .pdf document (44kB).
For additional information of the standards of practice please visit www.fsa.gov.uk