Case Study – IT Industry

The Business Challenge – Training

As Credit Management specialists we understand the importance of effective training.  It will boost morale, increase productivity and cash flow.

We were contacted by a small IT company supplying SME’s with IT support and guidance near Bracknell.  The training was in-house so as not to impact too highly on the everyday running of the business.  Confidence and guidance were the biggest issues and it was having an impact on moral and the collection process.

Solution

We spent the day discussing the principles of Credit Management, effective relationships, sales team intervention, policies and procedures, telephone techniques as per the modules on our training page.

Result

“Thanks again for a very successful day – nothing but positive feedback from the girls!”

Gary – The IT Dept for Small Business